Your personal information is our most valued asset. Here we transparently explain how your privacy is protected at 7d gem.
Last Updated: January 2026Six core pillars of 7d gem's Privacy Policy — keeping your data safe at all times.
All your data is stored with 256-bit AES encryption. No unauthorised party can access your information — this is our highest technical guarantee.
7d gem never sells your personal data to any third-party company or advertiser. Your information is used solely to improve our services.
Every page on the platform runs over HTTPS. All communication between your browser and our servers is fully encrypted and secure.
Only authorized personnel can access data on a need-to-know basis. Every access is logged and regularly audited.
Our data protection systems are independently audited by a third party every three months. Any vulnerabilities identified are resolved within 48 hours.
You can request to view, correct, or delete your data at any time. When it comes to your privacy, your decision is final.
The 7d gem Privacy Policy outlines our commitment to protecting the personal data of all registered members and visitors on our platform. It clearly explains what data we collect, why we collect it, and how it is used and kept secure.
7d gem is committed to transparency in order to earn the trust of millions of online gaming users across Bangladesh. We believe every member has a fundamental right to know — where their data goes, who uses it, and how it is kept safe.
By using any 7d gem service, you are considered to have accepted this Privacy Policy. Please read it in full before creating an account. This policy is prepared in accordance with applicable laws in Bangladesh and international data protection standards.
This Privacy Policy is updated periodically. Members will be notified of any changes via email or platform notification. The latest version will always be available on this page.
7d gem only collects information that is necessary to provide its services. We do not collect unnecessary or excessive data. Below is a detailed breakdown of the types of information we collect.
| Data Type | Example | Reason for Collection |
|---|---|---|
| Identity Information | Name, date of birth, national ID number | KYC Verification & Age Confirmation |
| Contact Information | Email, phone number, address | Account Communications & Security Alerts |
| Financial Information | Mobile banking number, transaction history | Deposit & Withdrawal Processing |
| Device Information | IP address, browser, and operating system | Security Verification & Fraud Prevention |
| Usage Data | Game history, betting patterns, login times | Service Improvement & Personalized Experience |
We may collect information directly from you (registration forms, KYC uploads), automatically (cookies, log files), and through third parties (payment providers, identity verification agencies).
Sensitive data such as passwords is never stored in plain text. All passwords are stored using bcrypt hashing.
7d gem uses your data only for specific, legitimate purposes. We never use your information unnecessarily. The main purposes are outlined below.
If you no longer wish to receive marketing emails or SMS, you can opt out from your account settings. This will not affect your core service in any way.
7d gem does not sell your data to third parties. However, limited information may be shared with trusted partners in specific circumstances. Strict confidentiality agreements are upheld in all cases.
All third-party partners are contractually bound to uphold our privacy standards. They are granted access only to the limited data required for their specific role.
7d gem's website and app use cookies and similar tracking technologies to enhance your browsing experience and make the platform smarter.
You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies may cause some features to stop working.
7d gem uses industry-leading technical safeguards to protect your privacy. Our security infrastructure is multi-layered and continuously improved.
In the event of a security breach, affected members will be notified within 72 hours and immediate protective measures will be taken.
As a 7d gem member, you have specific rights over your own data. We respect these rights and are committed to responding promptly to any request.
You can request to know what information we hold about you.
You can request corrections to any inaccurate or incomplete information.
You may request the deletion of your data under certain circumstances.
You can request that the use of your data be restricted to specific purposes.
You can request a copy of your data in a machine-readable format.
You may object to the use of your data for marketing or profiling purposes.
To exercise these rights, email our support team. We will respond to your request within 30 days. In some cases, full deletion may not be possible due to legal or regulatory requirements — we will explain the reason if so.
7d gem strictly does not provide services to anyone under the age of 18. Our Privacy Policy places special emphasis on protecting the data of minors.
If you become aware that a minor is using this platform, please notify us at support@7dgem.com. We will act promptly.
7d gem does not retain your data beyond the period necessary. Retention periods depend on the type of data and the purpose for which it was collected.
| Data Type | Retention Period |
|---|---|
| Account & Identity Information | For the duration of active account + 5 years |
| Financial Transaction Records | 7 years (legal obligation) |
| Gaming History | 2 years after account closure |
| Customer Support Communications | 3 Years |
| Cookies & Session Data | 30 days to 1 year |
| Marketing Preferences | Until you opt out |
Once the retention period expires, data is automatically deleted or anonymized through secure methods so that identification is no longer possible.
For any privacy-related questions, requests, or complaints, feel free to reach out to us. Our data protection team is always here to help.
An initial response will be provided within 7 business days of receiving your complaint. Complex matters may take up to 30 days to fully resolve.
Your feedback on our Privacy Policy matters to us. Your input helps us ensure even stronger protection going forward.
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